Terms of Service

Reserve Your Move Day
Call or text us and walk Marcus or Denise through the rooms — nobody hands you off to a script
Your flat rate goes into writing before you hang up, not after a follow-up call
Hector or Bryce parks the truck in your driveway at the window you picked, not somewhere close to it
4.9 from 24+ Petaluma reviews
★★★★★
G Yelp Angi
↴ See Our Rates

These terms govern quotes, bookings, and moving services provided by Robb & Messer Moving and Storage, a licensed household goods carrier based in Petaluma, California (CA Cal-T permit; US DOT/MC authority on file for interstate moves).

Quotes and Pricing

Flat-rate quotes are built from a phone walkthrough or photos you provide, and confirmed in writing before move day. Rates cover the scope described at the time of quoting; items or services outside that scope (extra stops, piano/safe handling, additional packing materials) are priced separately and disclosed before work begins.

Deposits

A $200 deposit is required to hold your move date. It is applied to your final invoice. Deposits are fully refundable if you cancel or reschedule 72+ hours before your scheduled move.

Cancellations and Rescheduling

Cancellations or reschedules made less than 72 hours before the move date forfeit the deposit, as the crew and truck are already reserved for you. We’ll always work with you on rescheduling around events outside anyone’s control, including wildfire-smoke advisories or evacuation warnings common in Sonoma County between late August and October.

Liability and Insurance

All moves carry $1M cargo coverage. Claims for loss or damage should be reported to our office as soon as possible after the move so we can process them directly.

Discounts

Veteran, teacher, and student-move discounts are applied to the written quote before you sign, where applicable.

Governing Law

These terms are governed by the laws of the State of California. Any disputes will be resolved under California law.

Why Repeat Customers Call Us First

The Number Marcus Quotes Is the Number You Pay

Marcus Robb looks at every job himself — a phone call, a video walk-through, or photos you text over — before he puts a number on paper, and that same number is what shows up on the invoice.

Every Mover Draws a Robb & Messer Paycheck

Hector Reyes and Bryce Coleman trained this crew themselves, and all eight full-time movers on our trucks stay on payroll year-round — nobody’s pulled off a gig app the morning your job is scheduled.

The Paperwork Beats You to the Question

Denise Messer keeps two folders current at all times — California’s Cal-T permit for jobs that start and end inside the state, and the federal US DOT/MC authority that applies the moment a truck crosses into Nevada or Oregon. Ask for the certificate of insurance and the $1M cargo figure is already printed on it.

Built Around a North Bay Calendar, Not a Generic One

When a wildfire-smoke advisory grounds outdoor loading west of town, we call to reschedule before the smoke rolls in, not after, and once winter rain turns the dirt driveways past the river soft, we stage the truck on the road instead of risking it getting stuck.

The Hard Parts Are Priced Before We Show Up

A downtown Victorian’s narrow servant staircase, a wine-country estate with a gate code and a long gravel approach, the extra miles out past Cotati — all of it gets built into the number before you sign, so the invoice doesn’t grow once the truck is in your driveway.

Every One of Our 8 Trucks Leaves Fully Stocked

Pads, straps, dollies, and shrink wrap ride on every truck before it leaves the yard, so nobody’s making a hardware-store run in the middle of your move.

Book Before Summer Fills the Calendar

Lock in your Petaluma move date online now — Sonoma County’s summer weeks go first every year once school lets out and lease turnovers stack up on the same weekends.

Rescheduling Never Adds a Dollar

An evacuation warning goes out west of town, or an escrow closing slides a week — either way, moving your date ahead of time doesn’t change your quote.

Real Local Numbers, Not A Web Calculator

Every figure traces back to an actual job Marcus or Denise has priced around Petaluma before, with veteran, teacher, and student-move discounts already folded into the total.

Word for Word, From the People We Moved

Read them as they were posted — Sonoma County households talking about their own move day, no editing on our end.

Whitney L.
★★★★★

Hector walked our downtown Victorian staircase before a single box came in and had a plan for every turn — nothing scraped, nothing rushed.

Whitney L.Santa Rosa · Google
Dario P.
★★★★★

Bryce called two days before the smoke rolled in and moved our date up without charging us a dime for it.

Dario P.Rohnert Park · Google
Priya N.
★★★★★

Robb & Messer Moving and Storage quoted a flat number on the first call and the invoice matched it down to the dollar.

Priya N.Novato · Google
Colin M.
★★★★★

No fog-season surcharge, no fuel line item — the price Denise wrote down over the phone was the price on the invoice.

Colin M.San Rafael · Google
Renata A.
★★★★★

They packed the wine-cellar boxes the night before and had the whole house unloaded before dinner the next day.

Renata A.Sonoma · Google

Licensed, Insured, and On the Record

California Cal-T Registered Mover
US DOT & MC Authority on File
Angi-Rated Petaluma Movers